Privacy Policy
1. Introduction Mandurah City Real Estate (” Real Safe Real Estate Pty Ltd,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our services, accessing our website, or providing your personal information (including authorising a third party to do so), you consent to collecting, using, and disclosing your information as described in this Privacy Policy.
2. What Personal Information We Collect
Mandurah City Real Estate may collect and store the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Property & Transaction Details: Information related to property sales, purchases, leasing, and marketing.
- Financial Information: Assets, liabilities, income, expenses, and bank details.
- Identification & Verification Data: Photographic ID, rental history, employment details.
- Sensitive Information: Any sensitive data necessary to provide our services, collected with your consent.
- Marketing & Communication Preferences: Information about your interactions with our services, including responses to surveys, promotions, or competitions.
3. How We Collect Personal Information
We collect personal information through:
- Direct interactions (e.g., phone, email, in-person meetings, website inquiries, and forms)
- Property transactions (e.g., listing, buying, selling, or leasing a property)
- Third-party sources such as:
- Real estate agents, valuers, financial advisors, or legal representatives
- Government agencies (e.g., Landgate, local councils)
- Publicly available sources (e.g., social media, industry databases)
- Rental history databases maintained by third-party providers
- Competitions, surveys, or promotional activities
4. How We Use Personal Information
We use your personal information to:
- Facilitate real estate sales, leasing, and property management
- Conduct property appraisals and market analysis
- Assess tenancy applications for rental properties
- Communicate with you about relevant services, market trends, and promotional offers
- Maintain accurate business records and comply with legal obligations
- Improve our services and customer experience through research and statistical analysis
5. Disclosure of Personal Information
We may disclose your personal information to third parties where necessary for our services, including:
- Contractors and service providers assisting in property transactions
- Financial institutions, legal representatives, settlement agents
- Marketing and advertising agencies
- Real estate industry bodies, such as the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) or Real Estate Institute of Western Australia (REIWA)
- Regulatory authorities as required by law
Some of these third parties may be located outside Australia. By providing us with your personal information, you acknowledge and consent that overseas recipients may not be subject to the same privacy obligations as those under Australian law.
6. Storage & Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Our security measures include:
- Secure electronic databases with password protection and firewalls
- Restricted access to personal information based on role requirements
- Regular monitoring and updates to security practices
7. Accessing & Updating Your Personal Information
You have the right to:
- Request access to the personal information we hold about you
- Seek correction if you believe any information is inaccurate, incomplete, or outdated
To request access or an update to your personal information, please contact our Director in writing. We will respond within 30 days for standard requests and 45 days for more complex matters. There is no fee for access requests, but administrative charges may apply for providing copies of your data.
8. Complaints & Dispute Resolution If you have concerns about how we handle your personal information, you may contact our Director. We take all complaints seriously and aim to resolve them efficiently. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Updates to This Privacy Policy This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.